Privacy Policy
1. Entity Responsible for Data Processing
The website villaaquamadalena.com is owned and managed by the company:
MPSF.LDA
R. Prof. Joaquim Simões da Hora, 27, 3º Direito
4405-742 Vila Nova de Gaia, Portugal
2. Collection of Personal Data
We collect personal data only when it is necessary for:
To process requests submitted through our contact forms
To handle reservations and offer information regarding the accommodation
To communicate campaigns and news (with consent)
To analyse website usage patterns (via Google Analytics)
The data that may be collected includes:
Name
Email address
Phone Number
Messages sent through the forms
IP address and browsing data
3. Contact Forms
When a user fills out a form on our website, the data is sent directly to our management team. This data is used exclusively to respond to the request made and is not used for marketing purposes without explicit consent.
4. Integration with Google Analytics
We use Google Analytics, a service by Google Inc., to analyse the behaviour of website visitors. Google Analytics collects data such as:
Pages visited
Duration of the visit
Type of device and browser
Approximate geographical location (city/country)
Traffic source (e.g., search engines, social media)
This data is anonymous and does not allow the user to be directly identified. We use this information exclusively for statistical purposes and to improve the website experience.
You can disable data collection by Google Analytics through:
https://tools.google.com/dlpage/gaoptout
5. Purpose of Data Processing
The data is processed for:
To manage communications with users
To handle reservations and offer information regarding the accommodation
To comply with legal obligations
To improve website navigation and performance
To send promotional communications (with consent)
6. Data Retention
Data is retained only for as long as necessary for the purposes described or as required by law. After this period, it is securely deleted.
7. Data Sharing with Third Parties
Data is not shared with third parties, except:
With third-party services acting on our behalf (such as email platforms, web hosting providers, and analytics tools)
When required by law or by official authorities
8. Cookies
We use cookies to improve navigation and collect statistical data. Users can control cookies through their browser settings or the initial consent notice.
Types of cookies used:
Essential: necessary for the functioning of the website
Statistical: ex. Google Analytics
Marketing: only if the user consents
9. User Rights
The user may, at any time, exercise the following rights:
Access your data
Request correction or deletion
Object to processing or request restriction
Request data portability
Withdraw consent given
To do so, you can contact us by email.
10. Data Security
We adopt technical and organisational measures to ensure the security and confidentiality of personal data.
11. Changes to this Policy
We may update this Privacy Policy at any time. The most recent version will always be available on the website, along with the date of the latest update.
12. Complaints
If you believe your data is being misused, you may file a complaint with the:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa
Tel.: +351 213 928 400
Email: geral@cnpd.pt
Last updated: 11/04/2025